Rush Green Carpet Cleaners Terms and Conditions

These Terms and Conditions set out the basis on which Rush Green Carpet Cleaners provides domestic and commercial cleaning services in the United Kingdom. By making a booking, confirming an appointment, or allowing our technicians to begin work, you agree to be bound by these terms. Please read them carefully before placing an order for any carpet cleaning, upholstery treatment, stain removal, or related service. These terms are intended to be clear, fair, and consistent with applicable UK consumer and service law.

In these Terms and Conditions, references to “we”, “us”, and “our” mean Rush Green Carpet Cleaners, and references to “you” and “your” mean the customer placing the booking or receiving the service. The wording below applies whether you are arranging a one-off carpet cleaning service or repeat maintenance. If a separate written agreement has been signed between us and you, that agreement will apply to the extent it conflicts with these terms.

These terms apply to all bookings accepted by us, whether made online, by telephone, by email, or through any other booking channel we may use from time to time. We may update these terms periodically, and the version in force at the time your booking is confirmed will normally govern that booking. Nothing in these terms affects your statutory rights as a consumer.

1. Booking Process

All bookings are subject to availability and our confirmation. A request for service does not create a binding contract until we have accepted the booking and provided confirmation. At the time of booking, you must provide accurate information about the service required, including the type of flooring or fabric, approximate room sizes, access arrangements, parking limitations, and any known issues such as heavy staining, pet odours, water damage, or delicate materials. This information helps us assess whether the requested Rush Green carpet cleaners service is suitable and whether any specialist equipment or additional time may be required.

We reserve the right to decline or amend a booking where the information provided is incomplete, inaccurate, or suggests that the work falls outside our normal scope. If, on arrival, our technician reasonably determines that the surfaces are unsuitable for cleaning, the area poses a health and safety risk, or the conditions differ materially from those disclosed at booking, we may reschedule, limit the scope of work, or cancel the appointment. In such cases, a call-out or cancellation charge may still apply if our time has been reserved and travel undertaken.

Where an estimate is given, it is provided in good faith based on the information supplied and is not a fixed quotation unless we expressly state otherwise. Additional work requested on site, such as deep carpet cleaning for severe staining or extra rooms not included at booking, will be charged separately if agreed by you. Any timetable or arrival window we provide is approximate and may be affected by traffic, weather, prior jobs, or other operational factors. We will aim to inform you of significant delays where reasonably practicable.

2. Payments, Prices, and Invoicing

Our prices may be shown as a fixed rate, an hourly rate, a room-based rate, or a tailored service package, depending on the nature of the job. Unless otherwise stated, all prices are quoted in pounds sterling and may be subject to VAT where applicable. We may change our standard prices from time to time, but such changes will not affect bookings already confirmed, except where the customer has requested changes to the original scope of work.

Payment is due on completion of the service unless we have agreed another arrangement in writing. We may require a deposit, advance payment, or full prepayment for certain bookings, particularly for larger commercial jobs, repeat appointments, or where specialist products are required. Accepted payment methods may include bank transfer, card payment, or other methods specified at booking. You are responsible for ensuring sufficient funds are available and that any card or account details supplied are valid.

If payment is not received when due, we may suspend further work, refuse future bookings, or pursue recovery of the outstanding balance. You agree to reimburse any reasonable costs incurred in collecting overdue sums, including late-payment charges where permitted by law. If an invoice is disputed, you must notify us promptly and provide sufficient detail for us to investigate. The undisputed portion of any invoice must still be paid by the due date. We may also charge for parking, congestion, tolls, or other unavoidable site-related costs where these have been agreed or are reasonably necessary for the delivery of the service.

3. Cancellations, Rescheduling, and Access

You may cancel or reschedule a booking by giving us reasonable notice. Unless a different cancellation policy is stated at the time of booking, we ask for at least 24 hours’ notice for standard appointments. If you cancel after that time, or fail to provide access when our team arrives, we may charge a late cancellation fee or a proportion of the booked service price to cover lost time and administrative costs. For larger or specially prepared jobs, a higher cancellation charge may apply if materials have been purchased or time has been reserved exclusively for your work.

We may cancel or reschedule a booking where necessary for operational reasons, including staff illness, adverse weather, equipment failure, or circumstances beyond our reasonable control. If we do so, we will use reasonable efforts to offer an alternative appointment. Our liability in such cases is limited to refunding any advance payment received for the affected service, unless otherwise required by law. We are not liable for indirect losses arising from a cancellation or change of schedule, such as missed events or business interruption, except where caused by our negligence and not otherwise excluded by law.

You must ensure that safe and suitable access is available on the agreed date and time. This includes unlocking the property, providing accurate entry instructions, and making sure that the relevant areas are free from obstructions as far as reasonably possible. If access is delayed or impossible, our team may be unable to complete the work, and a charge may still apply. We are not responsible for loss, delay, or inability to perform services caused by the customer’s failure to provide access, accurate directions, or relevant permissions.

4. Service Standards and Customer Responsibilities

We will carry out the agreed cleaning with reasonable care and skill, using methods and products that we consider appropriate for the material and condition of the surface. However, no cleaning method can guarantee complete removal of every stain, odour, or mark, particularly where damage is old, set-in, or caused by unsuitable previous treatments. Some fibres, dyes, backings, and finishes may react unpredictably to water, heat, agitation, or cleaning agents. By booking a carpet cleaning service with us, you acknowledge that results can vary according to material type, wear, and prior contamination.

You are responsible for telling us about any known sensitivities, fragile items, hidden damage, subsurface defects, or pre-existing conditions such as loose seams, exposed tack strips, broken underlay, mould, or water ingress. We may ask you to remove small or valuable items before work begins. While we will take reasonable care while moving light furniture where agreed, we do not move heavy, fixed, or hazardous items unless expressly stated. If furniture is moved at your request, you accept that small scuffs, minor marks, or floor indentation may occur where surfaces are already worn or unstable.

Where drying times are involved, you should allow adequate ventilation and avoid walking on treated areas until they are sufficiently dry. We are not responsible for re-soiling, shrinkage, dye migration, or other issues caused by use of the area before drying is complete. If you request the use of specialist stain removers, protectants, or deodorisers, you accept that these products may have variable effects depending on the fabric or fibre. Any care advice we give is general guidance only and does not replace manufacturer instructions.

5. Liability and Limitations

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, we will not be liable for loss or damage caused by circumstances outside our reasonable control, including but not limited to extreme weather, public disruption, supply failures, or hidden defects in the property or materials being cleaned.

Our total liability to you for any claim arising from a booking or service, whether in contract, tort, negligence, breach of statutory duty, or otherwise, shall be limited to the amount paid or payable for the specific service giving rise to the claim, except where a different limit is required by law. We will not be liable for indirect, special, or consequential losses, including loss of profit, loss of business, or loss of enjoyment, to the extent permitted by law. This limitation applies even if such loss was foreseeable.

If you believe damage has occurred during the service, you must notify us as soon as reasonably possible and, in any event, within a reasonable time after the issue becomes apparent. You should take steps to minimise any further loss. We may require photographs, access to inspect the alleged damage, and details of the affected items or area. We will not be responsible for damage arising from pre-existing weakness, hidden defects, wear and tear, unsuitable materials, or failure to follow our aftercare instructions. Where we are found liable, we may choose to repair, replace, re-clean, or compensate at our discretion, subject to applicable law.

6. Waste Regulations, Chemicals, and Environmental Compliance

We aim to operate in line with applicable UK environmental and waste-handling requirements. Waste generated during a job may include recovered dirt, used cleaning solution, disposable cloths, packaging, or small amounts of contaminated residue. We will handle such waste responsibly and dispose of it in accordance with applicable regulations and standard waste-management practices. Where waste must be removed from the property, we will decide the most suitable lawful method unless another arrangement has been agreed in writing.

You must not ask us to dispose of items that are hazardous, prohibited, or not reasonably connected to the service without prior agreement. This includes but is not limited to asbestos-containing materials, clinical waste, solvents, sharp objects, or substances requiring specialist disposal. If such materials are discovered during the work, we may stop the job and advise you to arrange appropriate removal. Any additional handling costs, delays, or charges arising from improper waste identification may be passed on to you where reasonable.

We may use detergents, spotters, deodorisers, or other cleaning agents that are suitable for the task. You must tell us in advance about allergies, sensitivities, or concerns regarding specific substances. Although we take care in selecting products and applying them appropriately, some materials may retain a smell temporarily or react to moisture or chemistry in unexpected ways. We are not responsible for consequences arising from undisclosed sensitivities or prohibited substances present in the property. We also expect customers to comply with any household, landlord, or site-specific waste or environmental rules that apply to the premises.

7. Complaints, Remedies, and General Provisions

If you are unhappy with any aspect of our service, you should contact us promptly and provide full details of the issue. We may ask for supporting evidence, including photographs and a chance to inspect the area. Where appropriate, we may offer a follow-up treatment, partial refund, or other reasonable remedy. Any remedy will depend on the facts, the condition of the relevant surface before cleaning, and whether our aftercare advice was followed. We do not guarantee a particular aesthetic outcome where results are affected by pre-existing damage, wear, or unsuitable materials.

These Terms and Conditions are governed by the laws of England and Wales unless mandatory law requires otherwise. If you are a consumer resident in Scotland or Northern Ireland, you may also benefit from certain local legal protections that cannot be excluded. Any dispute arising out of or in connection with a booking, service, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any rights you may have under applicable consumer legislation. If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue in force.

We may assign or subcontract part of the service where reasonably necessary, provided that this does not materially reduce the standard of performance. You may not assign your rights under these terms without our prior written consent. No failure or delay by us in enforcing any right shall operate as a waiver of that right. These terms constitute the entire agreement between you and Rush Green Carpet Cleaners in relation to the relevant service, unless varied in writing. For the avoidance of doubt, these terms are intended as a legal page for service use and do not form a guide, promotional statement, or testimonial content.